Tips

Project Open's powerful advanced workflow editor lets you build Tasks that have the ability to choose who will work on a later Task. It does this by letting the user in the earlier Task select Roles that govern who can perform specific later Tasks. Consider the simple help desk workflow called Sample 003 that's shown in Figure 1. The people who work on the Task called Assign Tasks get to choose who gets to perform the Task Work Ticket.

If you've developed software, the idea of building code in a development environment, moving that code to a test environment for acceptance testing, and finally moving it into production is second nature. I've been doing that for so long that I don't even think about it anymore. That made it all the more embarrassing when I realized that I almost threw that all away when it came to Project Open workflow development.