Project Open 3.5.x

Project Open Advanced Workflow Tutorial Part 3

Project Open Advanced Workflow Part 3: Arcs and Guards Revised March 31, 2011 Terrance A. Crow   Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced […]

Project Open 3.5.x

Project Open Advanced Workflow Tutorial Part 2

Project Open Advanced Workflow Part 2: Roles and Responsibilities Revised March 31, 2011 Terrance A. Crow   Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced […]

Project Open 3.5.x

Project Open Advanced Workflow Tutorial Part 1

Project Open Advanced Workflow Part 1: Tasks and Places Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. […]

Project Open 3.5.x

Duplicate Ticket Number Insanity!

This article uses Project Open 3.5.0.0.1 for the example code. The technique described here has also been tested against 3.4.x. Project Open is an enterprise-grade project and help desk management system. It’s web-based. One would think that out of the box, it would be completely multi-user aware. Surprise! It’s not! Before we understand this (easily […]

Project Open 3.5.x

Project Open intranet-helpdesk Ticket Name Horror!

This article uses Project Open 3.5.0.0.1 for the example code. The technique described here has also been tested against 3.4.x. If you’re using Project Open, you know that it includes a great Help Desk package called intranet-helpdesk. And if you’re like me, you diligently tested all of the functionality and came away pleased that it […]