Project Open Advanced Workflow Part 5: Adding to Helpdesk Ticket Types Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover […]
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Project Open Advanced Workflow Tutorial Part 4
Project Open Advanced Workflow Part 4: Automatic Processes Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. […]
Project Open Advanced Workflow Tutorial Part 3
Project Open Advanced Workflow Part 3: Arcs and Guards Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced […]
Project Open Advanced Workflow Tutorial Part 2
Project Open Advanced Workflow Part 2: Roles and Responsibilities Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced […]
Project Open Advanced Workflow Tutorial Part 1
Project Open Advanced Workflow Part 1: Tasks and Places Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. […]