Project Open Advanced Workflow Part 5: Adding to Helpdesk Ticket Types Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover […]
Author: terrance
Terrance A. Crow is the Senior Security Engineer at a global library services company. He holds a CISSP and has been writing applications since the days of dBASE III and Lotus 1-2-3 2.01.
Project Open Advanced Workflow Tutorial Part 4
Project Open Advanced Workflow Part 4: Automatic Processes Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. […]
Project Open Advanced Workflow Tutorial Part 3
Project Open Advanced Workflow Part 3: Arcs and Guards Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced […]
Project Open Advanced Workflow Tutorial Part 2
Project Open Advanced Workflow Part 2: Roles and Responsibilities Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced […]
Project Open Advanced Workflow Tutorial Part 1
Project Open Advanced Workflow Part 1: Tasks and Places Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. […]