This article uses Project Open 3.5.0.0.1 for the example code. The technique described here has also been tested against 3.4.x. Project Open is an enterprise-grade project and help desk management system. It’s web-based. One would think that out of the box, it would be completely multi-user aware. Surprise! It’s not! Before we understand this (easily […]
Author: terrance
Terrance A. Crow is the Senior Security Engineer at a global library services company. He holds a CISSP and has been writing applications since the days of dBASE III and Lotus 1-2-3 2.01.
Project Open intranet-helpdesk Ticket Name Horror!
This article uses Project Open 3.5.0.0.1 for the example code. The technique described here has also been tested against 3.4.x. If you’re using Project Open, you know that it includes a great Help Desk package called intranet-helpdesk. And if you’re like me, you diligently tested all of the functionality and came away pleased that it […]
]Project Open[ and “New: Subject” E-Mails
This article uses Project Open 3.5.0.0.1 for the example code. The technique described here has also been tested against 3.4.x. ]Project Open[ (]PO[) is an astoundingly power project management, help desk management, purchase order management, customer management, etc. system. In my opinion, it compares well to any commercial offering I’ve had the privilege to review. It […]