Project Open 4.x

Project Open Advanced Workflow Part 6: Adjusting Dynfields

Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles and Responsibilities […]

Project Open 4.x

Project Open Advanced Workflow Part 5: Adding to Helpdesk Ticket Types

Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles and Responsibilities […]

Project Open 4.x

Project Open Advanced Workflow Part 4: Automatic Processes

Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles and Responsibilities […]

Project Open 4.x

Project Open Advanced Workflow Part 3: Arcs and Guards

Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles and Responsibilities […]

Project Open 4.x

Project Open Advanced Workflow Part 2: Roles and Responsibilities

Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles and Responsibilities […]