Interstell, Inc.

Security, Application Security, and Software Research

Project Open Custom E-Mail Notifications – Part 1

Project Open has a powerful, intricate, full-featured e-mail notification system, complete with opt-out functionality. I hate to admit it, but I could not understand how to make it work. True, I figured out how to tweak the e-mails Project Open sends when you open a new help desk ticket — a technique, by the way, which also works with the e-mails Project Open generates when you edit a ticket. But after more […]

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Moving Workflows with Scripts

If you’ve developed software, the idea of building code in a development environment, moving that code to a test environment for acceptance testing, and finally moving it into production is second nature. I’ve been doing that for so long that I don’t even think about it anymore. That made it all the more embarrassing when I realized that I almost threw that all away when it came to Project Open […]

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Reassigning a Task to Itself

Project Open’s powerful advanced workflow editor lets you build Tasks that have the ability to choose who will work on a later Task. It does this by letting the user in the earlier Task select Roles that govern who can perform specific later Tasks. Consider the simple help desk workflow called Sample 003 that’s shown in Figure 1. The people who work on the Task called Assign Tasks get to […]

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Project Open Advanced Workflow Tutorial Part 6

Project Open Advanced Workflow Part 6: Adjusting Dynfields Revised April 4, 2011 Terrance A. Crow   Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles and […]

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Project Open Advanced Workflow Tutorial Part 5

Project Open Advanced Workflow Part 5: Adding to Helpdesk Ticket Types Revised March 31, 2011 Terrance A. Crow   Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and […]

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