Interstell, Inc.

Security, Application Security, and Software Research

Project Open Advanced Workflow Tutorial Part 4

Project Open Advanced Workflow Part 4: Automatic Processes Revised March 31, 2011 Terrance A. Crow   Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles and […]

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Project Open Advanced Workflow Tutorial Part 3

Project Open Advanced Workflow Part 3: Arcs and Guards Revised March 31, 2011 Terrance A. Crow   Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles […]

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Project Open Advanced Workflow Tutorial Part 2

Project Open Advanced Workflow Part 2: Roles and Responsibilities Revised March 31, 2011 Terrance A. Crow   Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles […]

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Project Open Advanced Workflow Tutorial Part 1

Project Open Advanced Workflow Part 1: Tasks and Places Revised March 31, 2011 Terrance A. Crow Introduction Project Open ships with a powerful workflow editor that lets you control how a ticket is processed. The workflow editor operates in one of two modes: Simple Process and Advanced Process. This tutorial will cover the Advanced Process. I’ll break down the Advanced Process tutorial into these parts: Tasks and Places Roles and […]

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Duplicate Ticket Number Insanity!

This article uses Project Open 3.5.0.0.1 for the example code. The technique described here has also been tested against 3.4.x. Project Open is an enterprise-grade project and help desk management system. It’s web-based. One would think that out of the box, it would be completely multi-user aware. Surprise! It’s not! Before we understand this (easily correctable) insanity, please indulge me as I describe for the younger generation just what “multi-user […]

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